Shipping and payment

Have you decided to order goods on LORD.eu, but you don't know which type of shipping to choose and how much it will cost?

Or do you want to find out how to pay for your order?

This guide will help you decide.

Types of shipping on LORD.eu

The type of shipping you can choose during the order process depends on the delivery address, the type of product, and the total price of the order.

For the delivery of electronics throughout the country, we use Helicar. Small goods can be sent by Helicar, or PPL.

Depending on your location, the price of the order, and the type of goods, you will have the following shipping options to choose from in the third step of the order:

  1. Free Shipping: Delivery of all electrical appliances to the first lockable door throughout the country
  2. Comfort Shipping: Large appliances with a total order price over 400 EUR
  3. Delivery to the first lockable door: For large appliances with a total order price up to 400 EUR
  4. Shipping for accessories: Shipping for accessories throughout the country

Old appliance removal: Removal of old appliances for ecological disposal.

Price and detailed shipping conditions

Delivery to the first lockable door (free shipping)

Shipping for all electronics from the LORD.eu offer within Slovakia.

Free shipping:

  • Delivery to the delivery address to the first lockable door.
  • Delivery time is up to 2 business days.
  • The carrier will inform you about the delivery date via SMS message.

Comfort Transport

We also offer Comfort delivery throughout Slovakia for large electronics free of charge if the order value exceeds 400 EUR.

Comfort Shipping includes:

  • Delivery to the delivery address.
  • Delivery to the floor.
  • Unpacking the product and removing cartons.
  • Delivery time up to 2 business days.
  • Information via SMS.

Shipping for accessories

Shipping of accessories. This type of shipping is charged at 6 EUR. We ship the packages the next business day. Delivery within 2 business days.

Old appliance removal

When you recap the items you have placed in your cart, you will see the option to select the old appliance removal service for each item.

The level of readiness of the appliance for removal will vary depending on the service selected:

Shipping to the first lockable door: The appliance must be ready for transport behind the first lockable door, where it will be picked up by the carrier.
COMFORT Shipping: The appliance prepared for transport can be prepared in the apartment. The carrier will pick it up when transporting the new goods to the destination.

Prepared for transport means:

  • Removing water from the appliance so that it cannot damage other goods transported by the carrier. In the case of refrigerators and freezers, this includes defrosting, in the case of washing machines and dishwashers, pouring water out of the hoses.
  • Securing doors and drawers so that they cannot be opened during handling. The doors can be taped or the appliance wrapped in foil.

Payment on LORD.eu

During the order process, you will see the following payment options along with the shipping selection:

  1. Payment card
  2. Fast online payments
  3. Bank transfer
  4. Cash on delivery

Payment card

This method allows immediate payment by credit card.

Fast online payments

You can pay directly from the banking application of most banks or using Google Pay.

Bank transfer

After submitting your order, you will receive an email confirmation containing the payment details for paying for your order by bank transfer. The goods will be sent to the carrier after payment. If you need a proforma invoice, you must write this information in the order note or contact us.

Cash on delivery

It is possible to pay the carrier for the goods upon delivery. Payment can be made by payment card or in cash.