Shipping and payment

You decided to order goods on LORD.eu, but you don't know what type of shipping to choose and how much it will cost you?

Or do you want to find out how to pay for your order?

This guide will help you decide.

Types of transport on LORD.eu

The type of shipping you will be given to choose during the order process depends on the delivery address, the type of product and the total price of the order.

We use Helicar for electrical delivery across the country. Small items can be shipped with Helicar, or PPL.

Depending on your location, the price of your order and the type of goods, you will be given a choice of the following shipping types in the third step of your order:

  1. Free Shipping: Delivery of all electrical appliances for the first lockable door nationwide
  2. Comfort Shipping: Large appliances with a total order price of over £10k
  3. Shipping with floor delivery: For large appliances with total order price up to 10 thousand CZK
  4. Shipping Comfort with freestanding appliance installation: Shipping with all services and freestanding appliance installation
  5. Shipping Comfort with built-in appliance installation: Shipping with all services and built-in appliance installation
  6. Shipping for accessories: Shipping nationwide for accessories

Odvoz olde appliance: Removal of old appliances for ecological disposal.

Price and detailed conditions of carriage

First Locking Door Shipping (Free Shipping)

Shipping for all electro from LORD.eu offer within the Czech Republic.

Free shipping:

  • Delivery to the delivery address behind the first lockable door.
  • Delivery time 2-3 days.
  • The carrier informs about the delivery date by SMS.

Transport Komfort

We also offer Komfort delivery within the whole Czech Republic for large electro free if the order amount exceeds 10 thousand CZK.

Comfort shipping includes:

  • Delivery to the delivery address.
  • Delivery to the floor.
  • Packing of the product and removal of cartons.
  • Delivery time within 5 days. The vast majority of shipments are delivered within 3 days.
  • The carrier will call in advance and specify the delivery date.
  • Inquiry by SMS.

Transport with upstairs delivery

Return shipping for appliances whose total order value does not exceed 10 thousand CZK. The shipping price is 1500 CZK.

Shipping with floor delivery includes:

  • Delivery to the delivery address.
  • Delivery to the floor.
  • Packing of the product and removal of cartons.
  • Delivery time within 5 days. The vast majority of shipments are delivered within 3 days.
  • The carrier will call in advance and specify the delivery date.
  • Inquiry by SMS.

Comfort transport with installation of free standing appliance

Delivery with yield for freestanding appliances that require connection to the house wiring. The shipping cost is 599 CZK.

You can select this shipping option for the following product categories:

  1. Washers
  2. dryers
  3. Washers (freestanding)

Shipping Comfort with freestanding appliance installation includes:

  • Delivery to the delivery address.
  • Delivery to the floor.
  • Packing of the product and removal of cartons.
  • Installation of the appliance in the pre-prepared wiring and preparation of the appliance for operation. Functionality test.
  • Assembly of the appliance does not have to be carried out directly by the worker who delivers the goods.
  • Delivery time within 5 days. The vast majority of shipments are delivered within 3 days.
  • The carrier will call in advance and specify the delivery date.
  • Inquiry by SMS.

Transport Komfort with installation of built-in appliance

Shipping with return and installation for built-in appliances. The shipping cost is 1699 CZK.

You can choose this shipping for the following product categories:

  1. Sinks (built-in)
  2. Cooking plates
  3. Ovens
  4. Microwaves (built-in)

Shipping Comfort with built-in appliance installation includes:

  • Delivery to the delivery address.
  • Delivery to the floor.
  • Packing of product and removal of cartons
  • Installation of the appliance in the pre-prepared ducts and openings. Preparation of the appliance for operation. Functional test.
  • Assembly of the appliance does not have to be carried out directly by the worker who delivers the goods.
  • Delivery time within 5 days. The vast majority of shipments are delivered within 3 days.
  • The carrier will call in advance and specify the delivery date
  • Inquiry by SMS

Shipping for accessories

Shipping for accessories. This type of transport is charged at 130 CZK. We ship the next working day. Delivery within 2-3 days after order.

Removal of old appliances

When you recap the items you have placed in your cart, you will be given the option to select the old appliance removal service for each item.

Depending on the service you choose, the level of readiness of the appliance for removal will vary:

Transportation beyond the first lockable door: The instrument must be ready for transport beyond the first lockable door where the carrier takes possession of the instrument.
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COMFORT and Upstairs Carriage: The instrument ready for carriage may be ready in the apartment. The carrier will take it over when the new goods are carried to their destination.

Ready for carriage means:

  • Removing water from the apparatus so that it cannot damage other goods carried by the carrier. For refrigerators and freezers, this includes defrosting, for washing machines and dishwashers, spilling water from the hoses.
  • Securing doors and drawers so that they cannot be opened during handling. The doors can be taped over or the appliance can be wrapped with foil.

Transportation with installation: The appliance to be transported can remain connected in the existing wiring. The transport with installation includes its dismantling.

Payment at LORD.eu

During the order process, you will receive the following payment options along with the shipping selection:

  1. Payment card
  2. Fast online payments
  3. Bank transfer
  4. Delivery

Payment card

This method allows you to pay immediately with a credit card.

Fast online payments

You can pay directly from the banking app of most banks in the Czech Republic or with Google Pay.

Bank transfer

After submitting your order, you will receive an email confirmation that will contain payment details for payment of your order by bank transfer. The goods will be forwarded to the carrier after payment. If you need an advance invoice, you must write this information in the order note or contact us.

Delivery

The goods can be paid to the carrier upon receipt. Payment can be made by credit card or cash.