Shipping and payment

Have you decided to order goods on LORD.eu, but you don't know which type of shipping to choose and how much it will cost?

Or do you want to find out how to pay for your order?

This guide will help you decide.

Types of shipping on LORD.eu

The type of shipping you get to choose during the order process depends on the delivery address, the type of product, and the total price of the order.

For the distribution of electrical appliances throughout the Czech Republic, we use Helicar. Small goods can be sent with Helicar, or PPL.

In the third step of the order, depending on your location, the price of the order, and the type of goods, you will be able to choose from these types of shipping:

  1. Free Shipping: Delivery of all electrical appliances behind the first lockable door in the whole of the Czech Republic
  2. Comfort Shipping: Large appliances with a total order price of over 10 thousand CZK
  3. Delivery to the floor: For large appliances with a total order price of up to 10 thousand CZK
  4. Comfort Shipping with installation of a free-standing appliance: Shipping with all services and installation of a free-standing appliance
  5. Comfort Shipping with installation of a built-in appliance: Shipping with all services and installation of a built-in appliance
  6. Shipping for accessories: Delivery throughout the Czech Republic for accessories

Old appliance removal: Removal of an old appliance for ecological disposal.

Price and detailed transport conditions

Delivery behind the first lockable door (Free Shipping)

Shipping for all electrical appliances from the LORD.eu offer within the Czech Republic.

Free shipping standard:

  • Delivery to the delivery address behind the first lockable door.
  • Delivery time 1-2 days. Goods ordered in the morning are usually delivered the following day.
  • The carrier informs about the delivery date via SMS.

Comfort Shipping

We also offer Comfort Shipping within the entire Czech Republic for large electrical appliances free of charge if the order value exceeds 10 thousand CZK.

Comfort Shipping includes:

  • Delivery to the delivery address.
  • Carrying to the floor.
  • Unpacking the product and removing cartons.
  • Delivery time within 2 days. Goods ordered in the morning are usually delivered the following day.
  • The carrier will call at least one hour in advance and specify the delivery date.
  • SMS notification.

Delivery to the floor

Delivery with carrying to the floor for appliances whose total order value does not exceed 10 thousand CZK. The shipping price is 1500 CZK.

Delivery to the floor includes:

  • Delivery to the delivery address.
  • Carrying to the floor.
  • Unpacking the product and removing cartons.
  • Delivery time within 2 days. Goods ordered in the morning are usually delivered the following day.
  • The carrier will call in advance and specify the delivery date.
  • SMS notification.

Comfort Shipping with installation of a free-standing appliance

Delivery with carrying to the floor for free-standing appliances that require connection to the house wiring. The shipping price is 599 CZK.

You can choose this shipping for these categories of goods:

  1. Washing machines
  2. Dryers
  3. Dishwashers (free-standing)

Comfort Shipping with installation of a free-standing appliance includes:

  • Delivery to the delivery address.
  • Carrying to the floor.
  • Unpacking the product and removing cartons.
  • Installation of the appliance into pre-prepared wiring and preparation of the appliance for operation. Functionality test.
  • The appliance does not have to be installed directly by the worker who brings the goods.
  • Delivery time within 2 - 3 days.
  • The carrier will call at least one hour in advance and specify the delivery date.
  • SMS notification.

Comfort Shipping with installation of a built-in appliance

Delivery with carrying to the floor and installation for built-in appliances. The shipping price is 1699 CZK.

You can choose this shipping for these categories of goods:

  1. Dishwashers (built-in)
  2. Hobes
  3. Ovens
  4. Microwave ovens (built-in)

Comfort Shipping with installation of a built-in appliance includes:

  • Delivery to the delivery address.
  • Carrying to the floor.
  • Unpacking the product and removing cartons
  • Installation of the appliance into pre-prepared wiring and openings. Preparation of the appliance for operation. Functionality test.
  • The appliance does not have to be installed directly by the worker who brings the goods. A certain expertise is often required to connect built-in appliances.
  • Delivery time within 5 days.
  • The carrier will call in advance and specify the delivery date
  • SMS notification

Shipping for accessories

Shipping for accessories. This type of shipping is charged at 130 CZK. We ship the next working day. Delivery within 1-2 days of ordering.

Old appliance removal

When recapitulating the goods you have placed in your basket, you will be given the option to select the Old Appliance Removal service for each item.

The level of readiness of the appliance for removal also varies depending on the selected transport:

Delivery behind the first lockable door: The appliance must be prepared for transport behind the first lockable door, where the carrier will take it over.

COMFORT Delivery and Delivery to the floor: The appliance prepared for transport can be prepared in the apartment. The carrier will take it over after carrying the new goods to the place of destination.

Preparing the appliance for removal means:

  • Removing water from the appliance so that it cannot damage other goods being transported by the carrier. In the case of refrigerators and freezers, this mainly means defrosting, in the case of washing machines and dishwashers, draining water from the hoses.
  • Securing doors and drawers so that they do not open during handling. The doors can be taped or the appliance wrapped in foil.

Deliveries with installation: The appliance intended for removal can remain connected to the existing wiring. Dismantling is part of the delivery with installation.

Payment on LORD.eu

During the order process, you will receive the following payment options for the goods together with the shipping selection:

  1. Payment card
  2. Fast online payments
  3. Bank transfer
  4. Cash on delivery

Payment card

With this method, it is possible to pay immediately using a payment card.

Fast online payments

You can pay directly from the banking application of most banks in the Czech Republic, or using Google Pay.

Bank transfer

After sending the order, you will receive a confirmation by email, which will contain the payment details for paying the order by bank transfer. The goods will be handed over to the carrier only after payment. If you need to issue a proforma invoice, it is necessary to write this information in the note to the order, or contact us.

Cash on delivery

It is possible to pay the carrier for the goods upon receipt. Payment can be made by payment card or in cash.